Cancellation Policy
Crave Meal Prep Co. — Weekly Subscription & Cancellation Policy
1. How Our Weekly Plan Works
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No contracts. Your plan renews every week, but you can skip, swap, pause, or cancel whenever you like.
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Self-serve portal. Click “Manage Subscription” in any order-confirmation email or log in at cravemealprepco.com to make changes in the Awtomic customer portal.
2. Production & Billing Timeline
Day & Time (ET) | Activity | What it Means for You |
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Thursday — 11:59 PM (Cut-off) | Last moment to edit, skip, or cancel for the upcoming week. | Actions after this point apply to the following week. |
Friday — 12:00 AM (Batch & Bill) | Orders are automatically batched and your saved payment method is charged. | You’ll see “Crave Meal Prep Co.” on your statement. |
Sunday / Monday | Meals are cooked, packed, and delivered or shipped (schedule varies by location). | Tracking info is emailed once your box leaves our kitchen. |
Missed the cut-off? Edits made after 11:59 PM Thursday—including skips or cancellations—take effect the next cycle. Partial-week refunds aren’t available once an order is in production.
3. Skips & Plan Changes
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Log in → Manage Subscription.
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Choose Skip Week, adjust quantity, or edit meals.
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Confirm before Thursday 11:59 PM ET.
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You’ll receive an email confirmation.
4. Cancel Anytime
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In the portal, select Cancel Plan and follow the prompts.
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Finish before Thursday 11:59 PM ET to stop the Friday charge.
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If you cancel after billing, that week’s meals will still be delivered; cancellation starts the next cycle.
5. Payment & Security
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Card data is tokenized and stored securely via Awtomic + Shopify (PCI-DSS compliant).
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Charges occur automatically every Friday at 12:00 AM ET.
6. Allergy & Dietary Requests
We enforce strict food-safety and cross-contamination protocols.
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During checkout: List any allergies or restrictions.
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After ordering: Update allergies in the portal or contact Client Relations before Thursday 11:59 PM ET.
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Severe allergy? Call us first so we can confirm safe accommodation.
7. Need Help?
Email info@cravemealprepco.com Monday–Friday, 9 AM–5 PM ET. We’ll happily walk you through skips, swaps, or cancellations.